Refund policy

Refund & Return Policy

At RecoverLab, we want you to feel confident and satisfied with every purchase. Our goal is to provide high-quality recovery and wellness products that support your active lifestyle.

If you are not completely satisfied with your order, we are here to help.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Include the original packaging and accessories (if applicable)

  • Have proof of purchase or order confirmation

To start a return, please contact our customer support team at:

Email: ...

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

2. Return Conditions

Products that arrive damaged, defective, or incorrect may qualify for a replacement or refund.

For hygiene, safety, and personal-use reasons, certain wellness and recovery products may not be eligible for return if they have been used, opened, or removed from their original packaging.

Each return request will be reviewed individually to ensure a fair and efficient resolution.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong product was received

  • The product has a confirmed manufacturing defect

We recommend using a tracked shipping service when returning your item, as we cannot guarantee that we will receive your returned product.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

5. Damaged or Incorrect Items

Please contact us within 7 days of receiving your order if:

  • Your product arrives damaged

  • You receive the wrong item

  • Your order is missing a product

Please include photos or videos of the issue so our team can assist you as quickly as possible.

6. Exchanges

At this time, we do not offer direct exchanges.

If you need a different product, please request a return and place a new order once your refund has been approved.

7. Order Cancellations

Orders can only be cancelled within a short period after purchase, before processing and shipment begins.

Once an order has been processed or shipped, it cannot be cancelled.

8. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team:

Email: contact@corpusmotion.co.uk

Corpus Motion Support Team